" With OnTrac, you get on time delivery to AZ, CA, OR, WA, and NV" OnTrac is complete and utter BS for meeting there target delivery date.Īnd all this time sitting on hold waiting for customer service to pick up. And was told it would take 24 to 48 hrs before I would be notified by them it was ready to pick up. I asked to have the package set for pickup in the warehouse where it's at. And they told me that there want anything they were able to do and I just need to wait. wait time but picked up sometime after 65. Being that they keep changing it, I am wondering when this time will come.Ģnd. The package is 30 min from my house and after 3 calls to customer service.Ĭustomer service manager informed me the their management staff has told them to hold all delayed delivery request for 48-72 hours past missed delivery date. The combined company will bring together two complementary operating footprints across the United States and enhance retailers’ ability to meet growing demand in the consumer e-commerce delivery market.10, 11, 13 then 16, 17 then 19, 20 and now 21 LaserShip and OnTrac announced in October 2021 that they will merge to form the first pure-play, transcontinental carrier of choice for last-mile e-commerce deliveries. We are proud to launch our new service and look forward to further helping our retail customers in the future.” By combining our networks, LaserShip and OnTrac have evolved into a critical part of the e-commerce infrastructure. LaserShip and OnTrac will also expand to Texas in the urban megaregion of Austin, Dallas-Fort Worth, Houston, and San Antonio starting in the first quarter of 2023 to reach an additional 19 million consumers.ĭinneen added, “Our coast-to-coast service empowers retailers to meet their customers’ expectations of faster delivery while enabling access to the country’s largest population centers. This new service is the first of many growth initiatives, as LaserShip and OnTrac integrate networks to form the first pure-play, coast-to-coast carrier of choice for last-mile e-commerce deliveries. The response to LaserShip and OnTrac’s transcontinental service has been overwhelmingly positive, with many leading, omnichannel retailers and direct-to-consumer e-commerce brands signing up to secure volume ahead of the launch. We are excited to fill the role as a supportive, long-term partner that can provide coast-to-coast coverage, speed, service, and reliability, while driving growth.” “Our retail partners have been eagerly awaiting the launch of our transcontinental service. “As national carriers continue to prioritize profits over partnerships, our transcontinental service gives retailers a faster, cost-effective, proven alternative with nationwide scale,” said Josh Dinneen, Chief Commercial Officer at LaserShip and OnTrac. Diversify carrier mix with a proven alternative.
Coast-to-coast coverage enables retailers to scale their business.
population across 30 states and Washington, D.C.
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